Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ) — Jawaahir
General & Brand Inquiries
Q: What is Jawaahir?
A: Jawaahir is a luxury fine jewelry house offering timeless, hypoallergenic, and meticulously crafted pieces designed for everyday elegance. We combine ancestral craftsmanship with modern minimalism.
Q: Are your jewelry pieces hypoallergenic and safe for daily wear?
A: Yes. Every piece in our collection is meticulously crafted from premium, non-tarnish materials (such as high-grade stainless steel with durable gold and silver finishes) that are entirely hypoallergenic, water-resistant, and designed for continuous daily wear.
Q: Where is your office and atelier located?
A: Our corporate office and atelier are located at P.E.C.H.S Block 6, Shahra-e-Faisal, Karachi, Pakistan.
Products & Customization
Q: What type of jewelry and customization options do you offer?
A: We specialize in bespoke and personalized fine jewelry, including custom initial and name rings, script necklaces, nameplate bangles, cufflinks, lapel pins, and hoop earrings. You can choose from various finishes and script options (including English script and Arabic calligraphy fonts) to create a truly one-of-a-kind piece.
Q: Will my jewelry tarnish or fade over time?
A: No. Our premium stainless steel base combined with advanced plating techniques ensures that your pieces remain non-tarnish, maintaining their brilliant golden or silver luster even with exposure to water and daily use.
Q: Are your items unisex?
A: Many of our signature pieces—such as our sleek chains, customized bands, lapel pins, and cufflinks—are purposefully designed with a versatile, unisex aesthetic to suit any wardrobe.
Orders & Shipping
Q: How do I place an order?
A: You can easily place your order directly through our digital salon at www.jawaahir.shop or connect with our private client concierge via WhatsApp for personal assistance with custom designs.
Q: How long does delivery take?
A: Standard orders are processed and dispatched within 2 to 3 business days, with domestic delivery taking an additional 3 to 5 business days across Pakistan.
Custom or bespoke creations require additional crafting time, which our concierge will communicate upon order confirmation.
Q: How can I track my shipment?
A: Once your order leaves our P.E.C.H.S atelier, our team will provide you with tracking details via SMS, email, or WhatsApp so you can monitor your package’s journey in real time.
Returns, Exchanges & Support
Q: What is your return and exchange policy?
A: We accept return or exchange requests initiated within 7 days of delivery, provided items are unworn and in their original packaging.
Please note that personalized and custom-engraved pieces are handcrafted exclusively for you and are considered final sale unless they arrive flawed or defective.
Q: How can I reach customer support?
A: Our private client support team is available around the clock to assist you with orders, tracking, or custom styling inquiries:
WhatsApp / Support: 03420878970 (Available 24/7)